Our esteemed client is an online travel company based in Canada that uses conversational AI to help customers book hotels over SMS, messenger, and WhatsApp. The company’s AI-powered e-commerce platform aims to disrupt the legacy-driven travel industry. Currently, they have a 10 million+ user base with $1 billion in total sales.
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Challenges our client faced:
- Post booking mapping validation
- Maximum hotel cancellation requests
- Drop-in business profits
- Negative brand reputation
Value delivered by Vervotech
- Enhanced customer satisfaction
- Improved brand reputation
- Reduction in hotel cancellation penalty
- 100% post booking mapping services
- Complete process transparency with access to mapping data
Download this case study to find out:
- Why the Canadian OTA chose Vervotech during the pandemic
- How Vervotech ensured early detection of any bad mappings and reduced hotel cancellation penalties
- How Vervotech offered 100% early detection of wrong bookings
The length and breadth of Vervotech product is very deep. They are on top of the new challenges and opportunities that the industry faces and have.
CTO, Canadian OTA
