General Data Protection Regulation (GDPR) for OTAs

Picture of Sanjay Ghare

Sanjay Ghare

Sanjay brings over 16+ years of entrepreneurial, general management, and senior executive experience with proven expertise in business development, corporate strategy, and product & program management. Sanjay, being an Industry veteran, and an influencer, leads and drives Vervotech’s vision of “Organizing World’s Accommodation Data.” Before he founded Vervotech, he was a VP of Tavisca Solutions, where he took the started SaaS division and grown with customers in more than 15 countries.  

[vc_row type=”full_width_content” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#ffffff” scene_position=”center” top_padding=”1.5%” bottom_padding=”6%” left_padding_desktop=”2%” constrain_group_2=”yes” right_padding_desktop=”2%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” class=”newblog1906″ overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][tabbed_section style=”vertical_scrolling” tab_color=”Accent-Color” vs_navigation_width=”narrow” vs_navigation_spacing=”30px” vs_navigation_mobile_display=”hidden” vs_tab_spacing=”10%” vs_tab_tag=”h3″ el_class=”newblogmain”][tab icon_family=”none” title=”Introduction” id=”1701126440889-6″ tab_id=”1701126440889-9″][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” top_margin_phone=”-10px” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/1″ tablet_width_inherit=”default” bg_image_animation=”none” enable_animation=”true” animation=”fade-in-from-bottom” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”.vc_custom_1701126470883{padding-right: 10% !important;}” el_class=”pv1 techcv001″]The General Data Protection Regulation (GDPR) is the most robust privacy law in effect today, first enforced on 25 May 2018. It was created by the European Union (EU) to regulate organizations handling the personal data of citizens of the European Union. Online travel agencies (OTAs) also come into its purview as they deal with sensitive personal data. Is GDPR just a legal mandate to operate in the European market? How important is it for OTAs? What an OTA needs to do is become a GDPR-compliant entity. We will answer all of it in this piece. Let’s start with a bit of history first.  [/vc_column_text][/vc_column_inner][/vc_row_inner][/tab][tab icon_family=”none” title=”Why GDPR is critical for OTAs?” id=”1701126440926-6″ tab_id=”1701126440927-0″][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” top_margin_phone=”20px” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/1″ tablet_width_inherit=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_custom_heading text=”Why GDPR is critical for OTAs?” font_container=”tag:h3|text_align:left|color:%231470b3″ use_theme_fonts=”yes” el_class=”techcv080″][divider line_type=”No Line” custom_height=”10px”][vc_column_text el_class=”pv1 techcv001″]OTAs often attract strict GDPR surveillance, a lot of it because one of the most known and talked about data breaches happened in the travel industry; when British Airways experienced this leak back in 2018, new GDPR rules were introduced the same year. This breach affected more than 420,000 people (about half the population of Montana). Subsequently, British Airways was heavily fined as well. [/vc_column_text][vc_column_text el_class=”pv1 techcv001″]So, this was about the severity of the rules and consequences. But GDPR is not just about compliance. Following it not only saves OTAs from potential fines but also enhances their practices in managing customer data. [/vc_column_text][vc_column_text el_class=”pv1 techcv001″]As an OTA, if you are looking to make your way into the European market or are already there but not su
re about data protection regulations,
read on. 
 [/vc_column_text][/vc_column_inner][/vc_row_inner][/tab][tab icon_family=”none” title=”Interpreting the GDPR compliance for OTAs” id=”1701126440960-8″ tab_id=”1701126440960-7″][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” top_margin_phone=”20px” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/1″ tablet_width_inherit=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_custom_heading text=”Interpreting the GDPR compliance for OTAs” font_container=”tag:h2|text_align:left|color:%231470b3″ use_theme_fonts=”yes” el_class=”techcv080″][divider line_type=”No Line” custom_height=”15px”][vc_column_text el_class=”pv1 techcv001″]Beyond a legal mandate, GDPR compliance is a strategic differentiator that fosters a culture of transparency and accountability. Let’s quickly address the elephant in the room: what it takes for OTAs to become GDPR compliant.  [/vc_column_text][divider line_type=”No Line” custom_height=”20px”][image_with_animation image_url=”19821″ animation=”None” hover_animation=”none” alignment=”center” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default”][divider line_type=”No Line” custom_height=”35px”][vc_column_text el_class=”pv1 techcv001″]1. Conduct a Holistic Data Audit[/vc_column_text][vc_column_text el_class=”pv1 techcv001″]Before formulating a compliance strategy, OTAs must go into the details of their data ecosystem. A comprehensive data audit is not just a procedural formality; it’s a strategic initiative to understand, categorize, and responsibly manage the pool data in their possession. [/vc_column_text][divider line_type=”No Line” custom_height=”25px”][vc_column_text el_class=”pv1 techcv001″]2.Streamline Data Collection[/vc_column_text][vc_column_text el_class=”pv1 techcv001″]GDPR excels the concept of data minimization. It translates into a significant change for OTAs – a move from exhaustive data collection to targeted, purpose-driven gathering. Simplifying and refining data collection processes ensures compliance without compromising operational efficiency. [/vc_column_text][divider line_type=”No Line” custom_height=”25px”][vc_column_text el_class=”pv1 techcv001″]3.Consent as a Conversation[/vc_column_text][vc_column_text el_class=”pv1 techcv001″]In the GDPR rulebook, consent is not a checkbox; it’s a subtle conversation between the OTA and the user. Revamping consent mechanisms involves adopting user-friendly language and ensuring that individuals clearly understand how their data will be used. [/vc_column_text][divider line_type=”No Line” custom_height=”25px”][vc_column_text el_class=”pv1 techcv001″]4.Cybersecurity Enhancement[/vc_column_text][vc_column_text el_class=”pv1 techcv001″]Cybersecurity is not an option in a time marked by data breaches; it’s necessary. OTAs must invest in cybersecurity, creating digital walls that safeguard customer data against evolving threats. [/vc_column_text][divider line_type=”No Line” custom_height=”25px”][vc_column_text el_class=”pv1 techcv001″]5.The Role of a Data Protection Officer (DPO)[/vc_column_text][vc_column_text el_class=”pv1 techcv001″]Appointing a Data Protection Officer is not just a regulatory requirement; it’s a strategic move. A qualified DPO becomes the guardian of compliance, ensuring that the OTA meets regulatory standards and evolves as a proactive custodian of customer data. [/vc_column_text][divider line_type=”No Line” custom_height=”25px”][vc_column_text el_class=”pv1 techcv001″]6.Protocols for Rights[/vc_column_text][vc_column_text el_class=”pv1 techcv001″]GDPR provides specific rights to data subjects. OTAs must establish streamlined protocols for responding to requests, transforming compliance from a bureaucratic process into a customer-centric engagement. [/vc_column_text][divider line_type=”No Line” custom_height=”25px”][vc_column_text el_class=”pv1 techcv001″]7.Continuous Training[/vc_column_text][vc_column_text el_class=”pv1 techcv001″]Compliance is not a one-time feat but a continuous journey. Regular training programs empower OTA employees to arm themselves against evolving data protection threats. [/vc_column_text][/vc_column_inner][/vc_row_inner][/tab][tab icon_family=”none” title=”Conclusion!” id=”1701126441064-9″ tab_id=”1701126441064-8″][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” top_margin_phone=”-10px” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/1″ tablet_width_inherit=”default” bg_image_animation=”none” enable_animation=”true” animation=”fade-in-from-bottom” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”.vc_custom_1700742388829{padding-right: 10% !important;}” el_class=”pv1 techcv001″]As we mentioned earlier, GDPR compliance is not a checkbox; it’s a pledge to customer data security. It’s an opportunity for OTAs to redefine their narrative, positioning themselves as compliant entities and pioneers in ethical data management. Beyond mitigating risks, GDPR compliance becomes a strategic necessity, which opens doors for OTAs to establish themselves as customer-first businesses that value their trust.  

[/vc_column_text][/vc_column_inner][/vc_row_inner][/tab][/tabbed_section][/vc_column][/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#fffaee” scene_position=”center” top_padding=”2%” constrain_group_1=”yes” bottom_padding=”2%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_custom_heading text=”About Vervotech:” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes” css_animation=”fadeInDown”][vc_column_text css_animation=”none”]Vervotech is a leading Hotel Mapping and Room Mapping API that leverages the power of AI and ML to quickly and accurately identify each property listing through the verification of multiple parameters. With One of the industry’s best coverage of 98% and an accuracy of 99.999%, Vervotech is quickly becoming the mapping software of choice for all leading global companies operating in the travel and hospitality industry. To learn more about Vervotech and the ways it can enhance your business in the long run contact us: sales@vervotech.com[/vc_column_text][/vc_column][/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]

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About Vervotech

Vervotech is a leading Hotel Mapping and Room Mapping API that leverages the power of AI and ML to quickly and accurately identify each property listing through the verification of multiple parameters. With One of the industry’s best coverage of 98% and an accuracy of 99.999%, Vervotech is quickly becoming the mapping software of choice for all leading global companies operating in the travel and hospitality industry. To learn more about Vervotech and the ways it can enhance your business in the long run contact us: sales@vervotech.com

Disclaimer: The author is solely responsible for the content and Vervotech does not exert any control or influence over the author's opinions or statements.

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