#5: Ajay Kesavan, CEO of BiyaheKo.ph
In the fifth episode of our Impact10 series, we got talking with Ajay Kesavan, CEO of BiyaheKo.ph- one of Southeast Asia’s leading B2B travel solutions providers. With over a decade of experience in global travel tech, Ajay talks about its evolution in the past few years, his long-standing appreciation for the people behind Vervotech, and how Vervotech’s mapping technology has played an essential role in improving the accuracy of their travel platform. Here are some insights from our interaction with Ajay: Thanks for joining me today, Ajay. Let’s start with learning a bit about you. Tell us something about yourself- your journey as a technologist and in the travel industry. I began my career in airline sales but was always fascinated by how technology could transform real-world experiences. The travel industry, in particular, intrigued me; it’s a space where user experience is everything, yet it relies on complex backend systems working seamlessly. Over the years, I worked on several digital transformation projects for travel companies in the Philippines, and those experiences eventually brought me to Biyaheko, where I set out to transform the company with new technology. My mission has always been simple: to give travel agents and tour operators in our country world-class tools that enable them to compete and thrive in the digital age. What were the challenges you were facing on your online travel platform? As our hotel inventory grew, we started noticing duplicate listings, inconsistent property information, and mismatched content across suppliers. This not only confused our partner agents but also eroded trust in our platform. Manual clean-ups were eating up a lot of time and resources, and we knew it wasn’t scalable. What led you to choose Vervotech’s mapping solution? I’ve known the people at Vervotech for years, and I’ve always been impressed with their accommodation mapping technology, even before becoming a client. When the challenges started to impact our operations and customer experience, Vervotech was the obvious choice. Their technology wasn’t just accurate; it was built with the scale and intelligence we needed for our growing platform. How was your experience with the implementation process? Surprisingly smooth. We were expecting the integration to take a few months, but Vervotech’s team’s expertise and responsiveness made it quick and painless. They understood our business model and tailored the implementation so we could start seeing results faster. What key improvements have you seen since using Vervotech? The first and most obvious change was the drastic reduction in duplicate and mismatched hotel listings. Our platform’s search results are now cleaner, more reliable, and visually consistent. This has led to fewer support tickets from agents and a noticeable uptick in bookings. Is there any feature or aspect of the product that you find particularly valuable? The continuous content updates are a game-changer. It’s not just about mapping hotels once and forgetting about it, Vervotech keeps our database fresh and accurate without manual intervention, which means our agents always have up-to-date property information. How has your experience been with Vervotech’s customer support team? Exceptional. They’re proactive, not reactive. Any question we raise gets addressed quickly, and they also reach out with suggestions on how we can get even more value from the platform. It’s rare to see that level of commitment after onboarding. If you were to describe Vervotech’s impact in one sentence, what would it be? Vervotech has turned our hotel content from a messy liability into a competitive advantage. Would you recommend Vervotech to others in your industry? Why? Absolutely. In the travel industry, trust is currency, and that starts with accurate content. Vervotech’s mapping solution ensures that what you show your customers is exactly what they get, and that’s priceless for building long-term relationships. About Biyaheko: Biyaheko is the Philippines’ leading B2B online travel and tours solutions provider, offering a comprehensive platform for accredited travel agents. Integrating a wide range of travel products, including flights, ferries, buses, worldwide hotels, tours, and more, Biyaheko provides an easy-to-use, efficient, and effective platform that empowers travel professionals to streamline their operations and achieve business growth.
How Royal Line Holidays Reduced Duplicate Hotel Listings & Improved Conversions Bifold with Vervotech’s Mapping API
Our client Royal Line Holidays is a leading travel company in the Middle East. With years of offering hotels, packages, car rentals, and insurance, Royal Line Holidays has earned a strong reputation for delivering top-notch travel services to their global clientele. They’re widely renowned for providing easily accessible, affordable, and convenient travel booking experiences. Enter your email to read the case study! Challenges our client faced: Duplicate hotel listings Inconsistent and outdated hotel content Decline in conversions and bookings High API latency Value delivered by Vervotech Automated, API‑driven mapping Continuous data monitoring Standardized, high‑quality hotel content Dedicated 24*7 free customer support Download this case study to find out: How Royal Line Holidays eliminated duplicate listings and streamlined inventory management using Vervotech’s APIs. How real‑time API integration automated their content-update workflow How automated mapping freed up resources for strategic growth How a proactive customer‑success partnership accelerated time to value Vervotech’s Room Mapping tool helped us strengthen our brand image, we are able to churn out all the duplicate listings from our portal. Also, we witnessed significant improvement in conversions and customer satisfaction. Hasan Director, Tripjack
Why Travel Businesses Need a Second Layer of Mapping: Benefits of Using DualMap for OTAs and Accommodation Wholesalers
Let’s be honest- Relying on a single mapping layer in 2025 is a gamble! You can have a solid internal mapping engine, or pay a premium for third-party mapping services, and still, bad data finds its way in. You don’t need to imagine the outcome; you’ve already lived it: customers booking the wrong property, support teams scrambling, refunds being issued, and a brand trying to recover from another preventable mistake. The real problem? Too many platforms treat mapping accuracy as “solved” when it’s only “mostly accurate.” And “mostly accurate” is simply not good enough when you’re processing thousands, or millions, of hotel transactions across suppliers. This is why leading OTAs and accommodation wholesalers are adding a second layer of mapping validation. They’re using DualMap to introduce real-time, independent verification at the exact moment it matters most, just before or right after a booking is confirmed. It’s not just about catching errors; it’s about refusing to let incorrect mapping quietly chip away at customer trust, operational bandwidth, and profit margins. TL; DR: Why DualMap Is the Smart Layer Your Mapping Stack Needs Even the best mapping systems aren’t immune to occasional errors, and in travel, even one wrong map can lead to dozens of bad bookings, refunds, and brand damage. DualMap adds a second, real-time verification layer—pre- or post-booking—to validate supplier mappings when it matters most. It integrates easily into your existing tech stack and allows you to define smart business rules to handle discrepancies based on value, refundability, or risk. The result is fewer booking errors, reduced operational overhead, improved supplier accountability, and a stronger, more trustworthy customer experience. For OTAs and wholesalers operating at scale, DualMap is no longer optional; it’s the safeguard your hotel booking platform should have had from day one. Key Benefits of Integrating DualMap Here’s why travel companies that care about scale, stability, and brand integrity adopt this approach. Primary Mapping Isn’t Failing, but It Isn’t Foolproof Either Let’s stop pretending mapping is bulletproof. Even the best systems have blind spots: inconsistent naming conventions, duplicate listings across suppliers, mismatched geocodes, or fragmented metadata. Most of the time, the errors don’t get caught until it’s too late, until a customer walks into the wrong hotel or complains on social media about a booking they didn’t make. DualMap doesn’t replace your existing mapping; it challenges it. It forces your system to prove that what it believes to be true still holds, right when a booking is about to be made (or has just been confirmed). That’s the level of scrutiny high-volume travel platforms need. Not blind trust, verified trust. The Cost of Inaction Is Real and Compounding Let’s quantify the fallout of a single bad map. Assume- one mismatch in a popular property leads to 20, 50, or even 100 wrong bookings. Every one of those bookings demands customer service intervention, refund or compensation processing, manual supplier reconciliation, and sometimes even legal follow-up. Multiply that over weeks and across markets, and you’re not just losing money, you’re bleeding operational hours and brand equity. Worse, many of these incidents go unreported internally until patterns emerge. DualMap short-circuits this cycle by catching mapping discrepancies before they go live, or, at minimum, before the damage spreads. The savings aren’t just theoretical; they’re operational, financial, and reputational. You Can’t Scale Without Smart Guardrails Travel companies often brag about speed, faster APIs, faster booking flows, and faster onboarding. But speed without control is a recipe for failure. When your platform is pushing thousands of hotel options to users across dozens of suppliers, mistakes become inevitable unless you build smart checkpoints. DualMap gives you exactly that: a flexible, rules-based validation layer you can tailor to your business logic. Want to block bookings above $500 when confidence scores drop below 0.8? Done. Want to allow refundable bookings but flag them for post-check review? Also, doable. You define logic. DualMap enforces it. This is how smart travel companies scale by moving fast, but never recklessly. Good CX Is Built on Invisible Infrastructure Customers don’t care what mapping tech you use; they care that their booking is accurate. And every time your system gets it wrong, it becomes a branding problem, not just a technical one. You can recover money; you can’t always recover trust. What DualMap offers isn’t flashy. It’s quiet confidence. It ensures that what your customers see is what they get. That kind of consistency isn’t just good for conversion; it’s the foundation of long-term customer loyalty. OTAs that treat CX as a competitive advantage are the ones making investments like this, because it’s far more expensive to fix broken trust than to prevent an error in the first place. It’s Not Just a Mapping Tool, It’s an Accountability Layer Let’s talk about suppliers. Some deliver clean, consistent data. Others… not so much. But unless you’re tracking mapping discrepancies in real time, you’re treating all suppliers the same and absorbing the risk. DualMap changes that. It gives you data on where mismatches are happening and which supplier IDs are causing the most trouble. That insight isn’t just helpful, it’s leverage. You now have grounds to revisit SLAs, prioritize integrations, or flag low-quality feeds before they impact users. In a space where supplier data is a shared responsibility, DualMap helps you hold the supply side accountable without waiting for post-mortems. Bottom Line: Accuracy Isn’t Optional If you’re building a travel platform that’s meant to scale, you can’t treat mapping accuracy as a nice-to-have. The market is too competitive, the margins are too thin, and the cost of failure is too high. DualMap doesn’t just make your tech stack stronger; it makes your business safer. It gives your team the confidence to move fast, knowing that a second layer of validation is always watching. The smartest travel companies know it’s not enough to map at once. You need to verify. Every time it counts. FAQs Why does single-layered mapping fail? Single-layered mapping systems, whether built in-house or sourced externally, are designed to standardize hotel data
