Our client is a reputed IATA certified travel management company offering end to end curated travel offerings to corporates. Their services include bookings of Flights, Hotels, Car Rentals, Cruises, Rail, and Travel Insurance. They also have expertise in handling group events like Meetings, Incentives, Conferences, Exhibitions, Wedding events for groups of 20 to 250 people.
Despite being one of the prominent players in their core industry, our client was facing deep-rooted stagnancy in their business. Their average time of supplying the right hotel to the right customers was higher than the industry average. And still, the exercise was not entirely error-free.