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How an OTA from Canada Uses Vervotech’s Post Booking Data to Increase Hotel Booking Volumes and Enhance Customer Booking Experience

    Our esteemed client is an online travel company based in Canada that uses conversational AI to help customers book hotels over SMS, messenger, WhatsApp. The company's AI-powered e-commerce platform aims to disrupt the legacy-driven travel industry. Currently, they have 10 million+ user base with $1 billion in total sales.

    Challenges Our Client Faced:

    • Post booking mapping validation
    • Maximum hotel cancellation requests
    • Drop-in business profits
    • Negative brand reputation

    Value Delivered By Vervotech

    Enhanced customer satisfaction

    Improved brand reputation

    Reduction in hotel cancellation penalty

    100% post booking mapping services

    Complete process transparency with access to mapping data

    Download This Case Study to Find Out:

    Why Canadian OTA chose Vervotech during the pandemic

    How Vervotech ensured early detection of any bad mappings and reduced hotel cancellation penalty

    How Vervotech offered 100% early detection of wrong booking

    The length and breadth of Vervotech product is very deep. They are on top of the new challenges and opportunities that industry faces and have.

    CTO, Canadian OTA

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