How an OTA from Canada Uses Vervotech’s Post Booking Data to Increase Hotel Booking Volumes and Enhance Customer Booking Experience
Our esteemed client is an online travel company based in Canada that uses conversational AI to help customers book hotels over SMS, messenger, WhatsApp. The company's AI-powered e-commerce platform aims to disrupt the legacy-driven travel industry. Currently, they have 10 million+ user base with $1 billion in total sales.
Challenges Our Client Faced:
- Post booking mapping validation
- Maximum hotel cancellation requests
- Drop-in business profits
- Negative brand reputation
Value Delivered By Vervotech
Enhanced customer satisfaction
Improved brand reputation
Reduction in hotel cancellation penalty
100% post booking mapping services
Complete process transparency with access to mapping data
Download This Case Study to Find Out:
Why Canadian OTA chose Vervotech during the pandemic
How Vervotech ensured early detection of any bad mappings and reduced hotel cancellation penalty
How Vervotech offered 100% early detection of wrong booking
”The length and breadth of Vervotech product is very deep. They are on top of the new challenges and opportunities that industry faces and have.
CTO, Canadian OTA
