Client Overview:
Our client is a UAE-based destination management company offering travel management services to both B2B and B2C clients. The award-winning company provides access to over 200,000 hotels worldwide and offers personalized and all-inclusive tours and packages at a valuable price. They are a one-stop travel solution for all travel-related services such as worldwide holiday packages, hotel reservations, tours, excursions, and visa process.
Challenge
Our client is TripAdvisor Traveler’s Choice Award (2020) winner and is known for its exemplary services and support. The company wanted to maintain its foothold in the intensely competitive travel market and was looking for innovative ways to enhance its platform and services. During their observation, our client found that since they had integrated with multiple suppliers and providers for hotel content, their website had the following challenges:
- Received the same hotel data multiple times
- Duplicate hotel and room data
- Incorrect hotel address and geocodes
- No hotel or room images
- No standardization
- Incorrect room data
- Unavailable information on hotel facilities (pool, in-house restaurant, policies)
