In the second episode of our Impact10 series, we interacted with Mustafa Hussein, a travel-tech enthusiast and Managing Director of Royal Line Holidays.
With over a decade of experience in the travel and tourism industry, Mustafa shares valuable insights on how digital innovation is reshaping travel experiences.
In this interaction with Vervotech, Mustafa talks about how Royal Line Holidays has interacted with Vervotech’s offerings and the net impact it has created for them over the years during their time with Vervotech.
From adopting travel technologies to staying resilient in a post-pandemic world, this episode dives into the evolving landscape of travel and the mindset it takes to lead with impact.
Here are some insights from our interaction with Mustafa:
How long have you been in the travel ecosystem and how do you think it has evolved over the years?
I’ve been in the travel industry since 2008. I started my journey with World Avenue which is a B2B hotel wholesaler. I was previously with their office in Switzerland and then all over the world.
What were the challenges you were facing on your online travel platform?
Earlier, we majorly faced the problem with inaccurate hotel locations. For example, if there’s was a hotel in Switzerland, but it fell on the border between France & Switzerland, the hotel descriptions often showed that the hotel was in France. It made it harder for our customers to find what they were looking for and undermined the smooth experience we aim to offer. We needed a way to bring order and consistency to our hotel inventory.
This issue with inaccurate location often misled the travelers. But now, with Vervotech’s mapping technology we do not face such issues.
What led you to choose Vervotech’s mapping solution?
We were impressed with Vervotech’s real impact on businesses like ours. What I liked the most was the access to the granular dashboard where I can see all the details like the integration progress with supplier’s inventory, the percentage of the mapping process of each supplier the number of mapped properties, etc. Previously, we didn’t have this option, so instead of sending reminders, we kept sending emails to our mapping providers to know when it was going to be done.
Vervotech also stood out because of how intelligently its mapping APIs work. It doesn’t just clean up the data, it understands it. The platform pulls from hundreds of suppliers and standardizes everything, which immediately made sense for our global inventory. Plus, their reputation in the industry gave us the confidence to move forward.
How was your experience with the implementation process?
Honestly, I was expecting a few hiccups, as is typical with any integration but the entire process was surprisingly smooth. The Vervotech team was always available, very communicative, and proactive. They understood our system and worked closely with our tech team to make sure everything was up and running quickly and efficiently.
What key improvements have you seen since using Vervotech?
Vervotech’s mapping has transformed our accommodation data. It has eliminated the duplicates to create a seamless booking experience for our customers. Now, everything is more organized, accurate, and easier for customers to navigate. Internally, our operations team is spending less time troubleshooting data issues, which is a big win.
Is there any feature or aspect of the product that you find particularly valuable?
The daily content updates are a game-changer. In the travel business, things change all the time availability, amenities, even property branding. Having access to updated, reliable content every single day gives us a big edge in terms of delivering current and trustworthy information to our customers.
How has your experience been with Vervotech’s customer support team?
Vervotech’s team is really, really, really supportive and good. They are highly responsive and available around the clock. You can tell they genuinely care about their clients. They’ve been quick to respond, solution-oriented, and incredibly helpful whenever we’ve needed them, even post-implementation. It feels more like a partnership than just another vendor relationship. Plus, they’re always ready to assist with any inquiry.
If you were to describe Vervotech’s impact in one sentence, what would it be?
Vervotech has helped us turn a complex, messy backend into a seamless experience for our customers.
Would you recommend Vervotech to others in your industry? Why?
Without hesitation. If you’re serious about offering a reliable and modern travel booking experience, this kind of data infrastructure is essential. Vervotech delivers on what they promise, and their team is exceptional to work with.
