Vervotech, a leading global provider of accommodation data management solutions, has announced the launch of DualMap at World Travel Market London 2024. This new tool enhances booking accuracy by re-verifying property mappings in real-time, catching errors before they impact customers and reducing operational burden for online travel businesses.

Addressing Key Challenges in Hotel Bookings

Online travel businesses work with multiple suppliers and rely on mapping systems—either in-house or third-party. However, these systems cannot completely eliminate booking errors caused by incorrect property mappings.

Such discrepancies often result in:

• Financial losses due to incorrect bookings
• Operational strain from managing mismatched data
• Customer dissatisfaction from incorrect hotel bookings
• Damage to brand reputation

DualMap solves these challenges by re-verifying property mappings both before and after booking completion.

How DualMap Works

1. Pre-Booking Re-Verification:

Just before a booking is finalized, DualMap performs a real-time mapping check to ensure accuracy. This reduces the risk of costly errors and improves customer satisfaction.

2. Post-Booking Re-Verification:

For businesses that prefer uninterrupted booking flows, DualMap can verify mappings immediately after booking confirmation. This ensures discrepancies are detected and resolved quickly without affecting the user experience.

DualMap compares property mappings against Vervotech’s trusted supplier network. Early detection allows businesses to take action based on their own rules, such as refund policies or booking value.

Key Benefits of DualMap

• Prevents revenue loss caused by incorrect property mappings
• Reduces manual effort with automated real-time checks
• Improves customer satisfaction through accurate bookings
• Offers flexible handling of discrepancies based on business rules

Dharmendra Ladi, CTO of Vervotech:
“DualMap represents a significant step forward in enhancing mapping accuracy for online travel businesses. It addresses long-standing challenges and enables clients to deliver accurate bookings, improve customer experience, and maintain operational integrity.”

For more information, visit: DualMap API Documentation

About Vervotech

Vervotech is a leading AI-driven mapping company offering Hotel Mapping, Room Mapping, and Hotel Curated Content solutions. It empowers travel companies worldwide to deliver accurate, high-quality travel data.

Vervotech is part of Juniper Group, a subsidiary of Constellation Software Inc (TSX: CSU), one of the world’s largest software companies.