BookingToGo is one of the leading online travel agencies in Indonesia, which serves the sale of airline tickets, hotel accommodation, and trains online. They provide transparent prices and an easy and safe purchasing process, equipped with good after-sales service with a seasoned travel-industry professional team.
We interacted with BookingToGo’s ex-director Esda Yehezkiel to learn about his experience with Vervotech’s mapping technology.
Here’s what he had to say:
What were the challenges you were facing on your online travel platform?
At the time, we were working with multiple hotel vendors who provided us with hotel & room content with multiple listings. The main issue was that this content was fragmented and unstructured. We’d also see several other issues like duplicate listings, missing room details, and inconsistent descriptions.
For instance, we received a list of 22 rooms of a hotel from two vendors (10 from vendor A & 12 from vendor B) but when we checked the hotel’s website, we found that they only had 5 rooms. Such inconsistencies often led to a frustrating booking experience for our users and operational inefficiencies on our end. This was becoming a recurring problem as we had to fix these errors manually, which took a long time.
What led you to choose Vervotech’s mapping solution?
As an OTA, we were looking for a solution that was easy to integrate, ensured high data accuracy, had a good impact, and fit our budget. Vervotech’s mapping solutions fit this criterion. Furthermore, their AI-driven approach and strong industry reputation made them stand out as the ideal partner.
How was your experience with the implementation process?
The implementation process was seamless. Vervotech’s team provided clear documentation and hands-on support, which helped us integrate the Hotel Mapping API quickly. The transition was smooth, and we saw immediate improvements in how our system handled hotel data.
What key improvements have you seen since using Vervotech?
Since integrating Vervotech’s solution, we’ve seen significant improvement in data accuracy and consistency. The hotel content on our booking platform is curated, free of duplicate listings, and accurate. Mutiple listings of the same hotel are now grouped under one room group, so our users do not witness inconsistencies which allows them to have a more reliable and streamlined hotel search experience. Also, the efficiency of our operations has increased, reducing manual intervention and saving us both time and costs. Our customers are more confident in booking hotels through our platform.
Is there any feature or aspect of the product that you find particularly valuable?
The AI-powered automated mapping is what I find the most impressive. It ensures real-time updates and precise hotel identification across vendors, which significantly improves the accuracy of our listings. We also appreciate the detailed reporting and insights that allow us to track and refine our data quality. And it is not just the product but the people at Vervotech who go out of their way to make sure we’re not facing any issue, especially Vijendra Singh who has been very helpful to us.
How has your experience been with Vervotech’s customer support team?
Vervotech’s customer support has been really good. Their team is highly responsive, proactive, and always ready to assist with any queries. What I like is they do regular follow-ups to ensure that we’re not facing any difficulties or that we are
We’ve had a great experience working with them, from integration to ongoing support.
If you were to describe Vervotech’s impact in one sentence, what would it be?
Vervotech has transformed our hotel data management, eliminating duplicates and inconsistencies to create a seamless booking experience for our users.
Would you recommend Vervotech to others in your industry? Why?
Absolutely! Any OTA struggling with fragmented hotel data should consider Vervotech. Their mapping technology is incredibly accurate, easy to integrate, and backed by a fantastic support team. It has helped us enhance our booking platform and improved customer satisfaction.
